Standing behand all of our laser equipment is our customer service which is not limited to the sales and delivery of the metalworking machinery, our service team is also available around the clock to answer your questions regarding machines, providing a complete service support including pre-sales and after-sales services.
Based on customer's specific processing efficiency and individual production demands, we provide customer with a proposal of custom-configured equipment with detailed information of performance, structure, technique and parameters, assisting customer in identifying the right metal processing equipment.
After receiving customer feedback or product drawings, we will conduct product proofing service and provide customer with product samples for their pre-approval. If the final product is confirmed by customer, then we will begin discussion about the transportation and installation scheme according to customer's site and working condition, as well as give customer answers to their concerns.
During the COVID-19 pandemic, our laser machines are offered with operating instructions and machine installation video to guide customers to install and operate machines. All laser equipment are debugged and commissioned by our seasoned technical engineers to guarantee the high efficiency performance of machine before shipping. Besides, we have foreign agents and representative offices in several countries and regions to deliver on-site installation & commissioning service and fast after-sales support.
We have a professional storage warehouse maintaining sufficient inventory of wearing parts and replacement parts. To help customer ensure high processing efficiency and minimum downtime, we will provide additional spare parts and wearing parts such as cutting nozzles, protective glass, ceramic rings, RF cables, etc.
To deliver excellent service no matter where our customers are located, JUNYI established a powerful distribution network and complete service system. We have trained service technicians in the Vietnamese and Russian markets, and sales agencies in South America and Southeast Asia. We are able to deliver immediate online response to customer needs within 2 hours, when the issue could not be solved online, our technical engineers can go to customer's site for on-site service.
We at JUNYI would welcome the opportunity to earn your trust by delivering the best service.
